Once your order is shipped we will email you the confirmation and provide a link to the tracking of your courier. Depending on the location, some routes might not offer tracked shipping in which case we will inform you of the estimated delivery time and the details of the courier.

After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our the below Returns tab and our Returns Policy. If you would like to order additional items, please place a new order on our Shop Page.

We strive to use the highest market standard security measures to ensure that the transaction details and your financial information are kept secured.

You will receive an email confirmation with the details of the order which will contain all of the standard invoicing details. If you require a separate pdf invoice, please simply contact our Customer Service  quoting your order number and we will happily provide this to you.

The model you want may no longer be accessible online because of restocking. For the latest information on when it will become available, please contact our Customer Service for assistance.

All sizes shown on the website are UK/EU sizes, For more information on Quacs™ shoe sizes and the applicable sizing conversion, please refer to our handy size charts.

For detailed information please refer to the shop page of each particular Quacs™ model, but we always strive to use sustainable and environmentally friendly materials throughout the range of our products.

We encourage our customers to send to us their old Quacs™ shoes which we recycle and, for each pair received, we donate new Quacs™ shoes to a person in a developing country.

The program operates under the following conditions:

1. Item is an authentic Quacs™ product.
2. Item is not soiled and shoes are returned are a pair.

Return Instructions

Step 1: Please contact us via our Contact Us page for details of our delivery location closest to you. Once we process your request, you will receive an email with delivery instructions which will include our location closest to you. You should receive this email within the 48h. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder.

Step 2: Please securely package the return item and send it to the address provided on the instructions email.

Step 3: Once we receive your item we will inform you via email and, once processed, you will be issued with a digital Quacs™ certificate to commemorate your contribution to our recycling program.

Note:
* We strongly encourage you insure the package and used tracked courier delivery where possible.
* The shipping costs are borne by the customer and are non-refundable.
* Import fees and taxes (if applicable) will be borne by the customer.
* Items returned to us which do not match the above conditions will be disposed of by us. You will be notified if this is the case.

You can find full detail of our Recycle & Donate program here on Our Mission page. 

We will accept returns and provide full refund only under the following conditions:

1. Purchase was made at www.quacsshoes.com
2. Items are in a like-new condition.
3. Items are returned to us within 90 days after the delivery date.

Return Instructions

Step 1: Please request your return by contacting us via our Contact Us page providing your order details. Once we process your request, you will receive an email with return instructions which will include a return address. You should receive this email within the 48h. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder.

Step 2: Please securely package the return item and send it to the address provided on the return instructions email. 



Note:
* The initial shipping cost will be deducted from your refund. If free shipping was provided, a set £5 fee per item will be deducted for the initial delivery costs.
* We strongly encourage you insure the package and used tracked courier delivery where possible.
* The return shipping costs are borne by the customer and are non-refundable.
* Import fees and taxes are non-refundable.
* Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.
* Products returned must be in like-new condition to be allegabile for a full refund.
* Items returned to us which do not match the return conditions will not be allegabile for any refund and will be disposed of by us. You will be notified if this is the case.

A voucher code is a convenient way to save money when shopping online. It is a unique code that you enter at checkout to receive a discount. We recommend copying and pasting the code into the shopping cart. When you enter a valid voucher code at checkout, the total amount owed will automatically be updated based on the corresponding discount. Please note that coupon codes cannot be applied to orders that have already been completed. If you encounter any issues while entering your coupon code, please reach out to our Customer Service team  before placing your order.